How to create the perfect experience for travelling shoppers
By Marco Passoni Creating the perfect impression and experience for travelling shoppers is more important than it has ever been. At 2.0 & Partners, our international team spends every day airside to ensure we understand every part of the customer experience, and how it impacts our partners’ business. Nowhere is this clearer than in our […]
Money Talks: Don’t confuse ‘Price’ and ‘Value’ in travel retail
By Marco Passoni Price is a big part of travel retail. I know there are many in our industry who would rather this was not the case and prefer to treat the issue of price as a dirty secret to be swept away and ignored, but it has been at the heart of duty free […]
Driving Relevance: Why the new Nike & Tiffany collaboration takes things to the next level
By Marco Passoni The appearance last week of the new collaboration between Nike and Tiffany filled me with joy for the luxury sector. Rumours of a partnership between the two brands, one a footwear icon and the other a jewellery brand which is shaking off its cobwebs with a series of exciting link-ups, have been […]
Q&A: Erika Giannini, Head of Strategic Mystery Shopping Italy, 2.0 & Partners
Please tell us about your journey to join 2.0 & Partners? I joined 2.0 & Partners in May 2022, with more than 15 years of experience in the retail sector. I started my career in this business as store manager during my last years of university, then I continued as Retail Area Manager Italy with […]
Sabatini Gin poised to bring a taste of Tuscan uniqueness to travel retail in partnership with 2.0 & Partners
A true Italian story of beauty and excellence, Sabatini Gin is set to make its debut in the travel retail and duty-free market, bringing a taste of Tuscany and Tuscan uniqueness to travelling shoppers. The family-owned brand is working with travel retail experts 2.0 & Partners to help drive its expansion on the global stage […]
Plastic Hunters Assemble: It is time to rid ourselves of the plastic plague
This week I want to use this blog to put a focus on something which is a huge issue for me, our business and the world. That is the issue of sustainability and protecting our oceans. This is a cause which is close to my heart. Thanks to my previous life as a sailor and […]
Paris or Hainan? Where next for Chinese shoppers?
By Marco Passoni I saw an interesting article on the Fashion Network website last week, which posed an interesting question in relation to China’s luxury shoppers now travel restrictions in the country have been eased: Paris or Hainan? Since news of the change to China’s travel rules on 8 January was announced, both the luxury […]
Why 2023 must be the year of the pop-up in travel retail
An idea popped into my head last year and it is one which I believe should be a guiding light for travel retail over the next 12 months: Let us make 2023 the year of the pop-up in this market. I have long been among those calling for a new look at how we use […]
The return of China’s travelling shoppers brings new challenges not a return to old glory
By Marco Passoni The impending return of China’s travelling shoppers is great news for both the travel retail and luxury sectors, but we must recognise that it does not mean the return of the good old days. Since the reopening of travel borders in the wake of the pandemic, I have been among those advocating […]
7 highlights from the luxury sector in 2022
With 2022 almost behind us, this is a good moment to take stock and recognise some of the moments where the luxury and luxury travel retail markets truly excelled themselves in the past 12 months. Despite the challenges and calls from many – myself among them – for brands and retailers to think bigger and […]
